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Our decision to go E commerce hasn’t pleased everybody, but the simple truth is we cannot have our most qualified people on the phone all day while the work piles up.
In many ways our service is now better. Parts orders can be left by phone, e mail or FAX, day or night all week long and will always be shipped out the same or next business day.
Our machine shop services remain unchanged, business as usual.
Tech questions still get answered but only by E mail or through our Q&A group. We monitor our E mail and our forum several times per day.
When we answer tech questions via computer, you have our undivided attention and we are able to provide helpful data links that wouldn’t be possible by telephone.
If we feel more personal service is required to solve a problem, We will call you.
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